# default > default knowledge base – help articles and documentation. ## The Basics - [The App](https://support.moviepass.com/en_us/the-app-rkurpvu_3.md): Welcome to MoviePass your passport to adventure The MoviePass app allows you to see whats playing at more than 40000 theaters across the country whethe - [The Plans](https://support.moviepass.com/en_us/the-plans-BJOG4OO_3.md): From the blockbuster lover to the indie fanatic we have a tailored plan that works for you - [The Credits](https://support.moviepass.com/en_us/the-credits-B1hHL_dO2.md): On the MoviePass app each movie costs a certain number of credits and credits are your MoviePass currency Each movie is assigned a certain number of cr - [The Card](https://support.moviepass.com/en_us/the-card-rJZc_d__h.md): Youve signed up picked your plan and started your MoviePass subscription now its time to receive your MoviePass card The MoviePass card is a physi ## How to Use MoviePass - [Heading to the Theater](https://support.moviepass.com/en_us/-SkfKdF_Oh.md): Checking In Checking into the theater is the first step of your MoviePass moviegoing experience Heres a quick howto - [Sign In Help](https://support.moviepass.com/en_us/accounts-subscriptions-Hkj2Fduh.md): Accounts Subscriptions Sign In Help To change your current password sign in to the app and go to the Account page Select Security and you - [Billing & Payment](https://support.moviepass.com/en_us/billing-and-payment-H1FLiY__3.md): Billing Payment Billing Youll be billed for your subscription every month on the date of your card activation So if you started your sub - [How do I check into a movie?](https://support.moviepass.com/en_us/how-do-i-check-into-a-movie-S1rg_CiHh.md): In order to checkin and grab your ticket please follow the steps below 1 Arrive at the theater in order to check in most theaters are cardonly theaters - [How do the credits work?](https://support.moviepass.com/en_us/how-do-the-credits-work-ByO3YAjrn.md): Depending on your subscription plan youll receive a certain number of credits per month Credits allow you to see any movie at any theater and you can choose - [How do I sign up for MoviePass?](https://support.moviepass.com/en_us/how-do-i-sign-up-for-moviepass-HJtvq0jBn.md): Welcome to MoviePass your cinematic passport Sign up is easy just follow the steps below 1 Create an account and sign up with MoviePass on the app or onl - [Why is a service fee being added to my reservation?](https://support.moviepass.com/en_us/why-is-a-service-fee-being-added-to-my-reservation-H111swuG6.md): To account for the convenience fees associated with most online ticket purchases an additional service fee credit will be deducted during the check in If you - [What if I don’t have enough credits to cover the service fee?](https://support.moviepass.com/en_us/what-if-i-don-t-have-enough-credits-to-cover-the-service-fee-HJ2liv_fp.md): If youre short a couple credits for the service fee well happily add that to your account as a onetime courtesy But if youre super short and need to load - [How do I cancel a reservation I made?](https://support.moviepass.com/en_us/how-do-i-cancel-a-reservation-i-made-B1Qoqjup.md): You can cancel your reserv ## App + Product Troubleshooting - [My Card Declined At the Theater](https://support.moviepass.com/en_us/card-declines-ryHrM9OO3.md): Card Declines Your card can decline at the theater for a few reasons You havent activated your card You forgot to check in before swiping - [A Movie Playing at My Theater Isn't Showing Up](https://support.moviepass.com/en_us/the-movie-i-want-to-see-isnt-showing-at-my-theater-Byu2z5d_h.md): Sometimes - ["No Movies Available" Error Message](https://support.moviepass.com/en_us/no-movies-available-error-message-Byk5aX_o2.md): If youre receiving a message stating that there are No Movies Available at your theater please sign out and back into the app to refresh - [How to Turn On Push Notifications for MoviePass](https://support.moviepass.com/en_us/how-to-turn-on-push-notifications-for-moviepass-SyEot9nO3.md): Sometimes everything thats showing at the theater of your choice isnt showing up in the app No worries thats why we created the Missing Movie option ## Account Help - [Can I pause my subscription?](https://support.moviepass.com/en_us/can-i-pause-my-subscription-rksUtAsB2.md): At this time theres no way for users to pause or delay their subscription plan However this is something our team wants to introduce in the future so be su - [How do I update the email address on my account?](https://support.moviepass.com/en_us/how-do-i-update-the-email-address-on-my-account-SyT3WJ2Sh.md): You can update your email address at any t - [How do I buy more credits?](https://support.moviepass.com/en_us/how-do-i-buy-more-credits-SybK9v_G6.md): You can buy more credits directly in the app Go to the Account tab in the MoviePass app click the Buy More Credits option and select the credit bundle - [How do I change my subscription plan?](https://support.moviepass.com/en_us/how-do-i-change-my-subscription-plan-SymA3H1Pa.md): You can change your subscription plan at any time directly in the app by going to - [How do I cancel my MoviePass subscription?](https://support.moviepass.com/en_us/how-do-i-cancel-SJPOkLyvp.md): Y - [I forgot my password – how do I access my account?](https://support.moviepass.com/en_us/i-forgot-my-password-how-do-i-access-my-account-ryKL8AoHh.md): On the Sign In screen of your MoviePass app you can select Forgot Password and have a reset password link sent to the email associated with your account - [How do I use Google/Facebook/Apple to sign in or sign up for MoviePass?](https://support.moviepass.com/en_us/how-do-i-use-google-facebook-apple-to-sign-in-or-sign-up-for-moviepass-B16NfUyvT.md): Social sign up ## Card Help - [How do I activate my Physical MoviePass card?](https://support.moviepass.com/en_us/how-do-i-activate-my-moviepass-card-By05IAjr2.md): There are 3 different ways to activate your MoviePass card 1 Once your card arrives in the mail approx 15 business days from sign up login to your app a - [I Lost My MoviePass Card](https://support.moviepass.com/en_us/i-lost-my-moviepass-card-B1CPl_wCh.md): It happens If for any reason youve lost or misplaced your MoviePass card please reach out to our - [When does my virtual card activate?](https://support.moviepass.com/en_us/when-does-my-virtual-card-activate-r1OMjDdz6.md): Your virtual MoviePass card will activate when your subscription starts so you can now go to the movies right away - [How do I use my virtual card to buy a ticket online?](https://support.moviepass.com/en_us/how-do-i-use-my-virtual-card-BJFNowuz6.md): You can use your virtual card to purchase tickets online or through your favorite ticketing app or platform Simply pull up the card details under My Card on ## Theater Help - [My local movie theater isn't accepting my MoviePass card!](https://support.moviepass.com/en_us/my-local-movie-theater-isn-t-accepting-my-moviepass-card-HJBFWuVZp.md): If for whatever reason your - [My favorite theater isn't on your website – what now?](https://support.moviepass.com/en_us/my-favorite-theater-isn-t-on-your-website-what-now-Bkdd7OEZa.md): Dont see your favorite theater ## General FAQs - [What makes MoviePass unique?](https://support.moviepass.com/en_us/what-makes-moviepass-unique-HyUNak3r2.md): MoviePass is the only movie theater subscription that lets you see any movie at any theater for one low price - [How do I know if I'm included in the NY Metro Area or SoCal plan?](https://support.moviepass.com/en_us/ny-metro-area-socal-zip-code-breakdown-rJVO9wR82.md): L - [Will my unused credits roll over?](https://support.moviepass.com/en_us/will-my-unused-credits-roll-over-S1kf5RsBh.md): Yes Up to 2 months of your unused credits will rollover So if your plan is for 23 credits per month you can have up to 46 credits in your account at one time - [Can I see more than one movie in a day?](https://support.moviepass.com/en_us/can-i-see-more-than-one-movie-in-a-day-HJWAKAsr3.md): No MoviePass only allows you to make 1 ticket purchase a day subject to the credits available on your account - [If I go the movies with my friend/partner/family – can I buy their tickets too?](https://support.moviepass.com/en_us/if-i-go-the-movies-with-my-friend-partner-family-can-i-buy-their-tickets-too-HkDIDjddh.md): At this time MoviePass customers can only purchase 1 - [If I cancel my subscription, will my credits expire immediately?](https://support.moviepass.com/en_us/if-i-cancel-my-subscription-will-my-credits-expire-immediately-HkgTwAsHh.md): Nope Your account will remain active up until your next scheduled billing date and youll have until that date to use any remaining credits left on your accou - [What payment methods does MoviePass accept?](https://support.moviepass.com/en_us/what-payment-methods-does-moviepass-accept-BynDpRoB2.md): You can sign up for a MoviePass subscription - [I’m a legacy user - can I get a virtual card?](https://support.moviepass.com/en_us/i-m-a-legacy-user-can-i-get-a-virtual-card-ryVLjvuz6.md): Currently virtual cards are only available for new MoviePass subscribers Our team is working hard to launch virtual cards for our legacy users in the near fut - [I’m a new user with a virtual card - can I get a physical card too?](https://support.moviepass.com/en_us/i-m-a-new-user-with-a-virtual-card-can-i-get-a-physical-card-too-S1y_swdGp.md): At this time users can opt for either a virtual card or a physical card Wed be happy to send you a physical card if necessary but when that card is created - [Can I have both a virtual card and a physical card?](https://support.moviepass.com/en_us/can-i-have-both-a-virtual-card-and-a-physical-card-ryTFjvdMT.md): No at this time customers can only elect to have a virtual card or a physical card but not both at the same time - [How do I use my virtual card to buy a ticket at the theater?](https://support.moviepass.com/en_us/how-do-i-use-my-virtual-card-at-the-theater-rkYvqyd76.md): If your theater has tap to pay options you can use your MoviePass virtual card at the theater by saving the card info to your Apple or Google wallet If your t - [Can I add my virtual MoviePass card to my Apple Pay/Google wallet?](https://support.moviepass.com/en_us/can-i-add-my-virtual-moviepass-card-to-my-apple-pay-google-wallet-rkgtTY_a.md): At this time