How do I reset my password?

Follow

Comments

16 comments

  • Avatar
    Monica Bryant

    I've tried to rest my password four times and it keep telling me that my email are the rest time has times out.

  • Avatar
    Monica Bryant

    I've tried to rest my password four times and it keep telling me that my email are the rest time has times out.

  • Avatar
    Lorrdv

    It doesn’t work. I’ve been trying to cancel my account for 7 months now. Put in a ticket that wasn’t responded to for 6 months. I asked for the acc to be canceled because it will not let me log in (says credentials are incorrect).
    So I’ve been charged for 7 months for a service I cannot even use.

    All they did after 6 months was send me a pass reset link. Even when I change the password, it still doesn’t work.

  • Avatar
    Stacy Pollock

    Then you need to dispute it with your bank or credit card, why would you let it go on for 7 months?

  • Avatar
    Montfthomas

    Same here they close my ticket and don't tell me. I can't get a password rest link sent to me.

  • Avatar
    Charisrs01

    I cannot reset my password either and I have multiple tickets open!!!

  • Avatar
    Kritika Kapoor

    THE WEBSITE DOES NOT LET ME RESET MY PASSWORD AND KEEPS TELLING ME THAT THE RESET LINK HAS EXPIRED.

  • Avatar
    Raymond Contreras

    I can't update my password nor login!!!! I get no reset my password emails! Help!

  • Avatar
    Montfthomas

    I contacted them on Facebook messenger and they answered and fixed it within a day. 

     

  • Avatar
    Jirinasandoval

    I can’t log in or reset my password to cancel my account. I no longer have a Facebook account.

    class action lawsuit?

  • Avatar
    Greatcccookies

    it would b really nice if i could talk to a real person but all i get r robo answers that do not help me.  now i hv read another article where they r yet again changing our card rules.  we will only b able to c 3 movies a month starting 8/15.  nothing like buying something and agreeing to the terms and conditions and then have them change them every chance they get.  great company. bet they do not have any employees and that is why no one contacts me!!

  • Avatar
    Klolo928

    I can’t log in or reset my password. I send many many Email to support. No one can help me? Who can give me that , CS work number?

  • Avatar
    Jsandhu

    I cannot sign in and cannot reset my password as the reset e-mail never arrives. Please fix this!

  • Avatar
    Aaronreddoch

    I have tried via the app and via the website and neither works. Of course it is when I want to go see a movie I find out my password doesn't work, again. I think it is part of the scam. Make the app difficult to use, keep charging, give you less and less, people forget to cancel the "service" and they start making money on all those who never can use the darn thing.

  • Avatar
    Uteusmc

    I set up the account yesterday and go to the theater to use it for the first time with my daughter.   While at the theater I go to "check in" and keep getting an error message.  I then jump on the customer service chat and the person helping tells me to log out and then log in.  However, when I do that it keeps telling me I have the wrong log in credentials.  After numerous attempts with "forget password" link I never did get the e-mail to change the password so I just ended up buying the ticket so that I would not miss the show.   

    Tried again this morning to log in via the website and don't see any where on the site where I can access my account.  Finally received a change password e-mail this morning which I promptly did but then when I go back to my app it tells me that it couldn't find my log in credentials.   I am so beyond frustrated right now because there is no online customer service chat via the web site or any other way to reach them unless you fill out an online form.  I can only imagine where that request ends up and if it is ever answered with any meaningful help.  Going to give this about another day for them to work or otherwise I will just cancel the service.  

  • Avatar
    Cheryl Brandt

    I need help logging in. I forgot my password and my email apparently doesn't work with moviepass.

Please sign in to leave a comment.