Finding your bill date is easy! In the app, click "Account" at the bottom right. From the profile page select "Account Details". You should now see an option to edit your Plan & Billing Info.
We do not have late fees; however, a late payment does not change your bill date. So, if you purchased any supported tickets out of pocket while your account was past due, we can refund them, once your account is current. Simply submit photos of your supported stubs and receipts through our app's chat feature or by submitting a ticket.
If a billing is unsuccessful, we will continue to attempt the charge until your next bill date. If at that time, the charge is successful, you will be billed for 2 months of service: your previous month and your current month. If the charge is unsuccessful, your account will be canceled. See our Terms and Conditions.