On the "Sign In" screen of your MoviePass app, you can select "Forgot Password". From there, you'll be prompted to enter the email address associated with your account. We'll send you a password recovery PIN, which you'll need to enter into the app to create a new password. 

If you continue to run into issues with password recovery or creation, please feel free to email us at support@moviepass.com or chat with us through the MoviePass app (11:30am - 11:30pm eastern time) seven days a week  – we're always happy to help.