App + Product Troubleshooting
Articles
My Card Declined At the Theater
August 5 2024 2:52pmYour card can decline at the theater for a few reasons: You forgot to check in before swiping your card Your two hour reservation window has ex...A Movie Playing at My Theater Isn't Showing Up
August 27 2024 11:13pmSometimes everything that’s playing at the theater of your choice isn’t showing up in the app. No worries – that’s why we created the &l..."No Movies Available" Error Message
August 27 2024 11:04pmIf you're receiving a message stating that there are "No Movies Available" at your theater, please confirm that you've completed a couple trou...How to Turn On Push Notifications for MoviePass
June 30 2023 6:12pmFor iOS Users: Go to Settings > Notifications Scroll down and select the MoviePass app Toggle on Allow Notifications For Androi..."Error 168: Can't Cancel Reservation"
August 15 2024 5:09pmOccasionally our customers tell us they received the error message "Error 168: Can't Cancel Reservation" when they tried to cancel a current...