# My Card Declined At the Theater

> Card Declines        Your card can decline at the theater for a few reasons          You havent activated your card      You forgot to check in before swiping

Source: https://support.moviepass.com/en_us/card-declines-ryHrM9OO3

Last updated: 2026-02-24T22:59:12.683Z

Your card can decline at the theater for a few reasons: 

  

*   You forgot to [check in before swiping your card](https://support.moviepass.com/en_us/heading-to-the-theater-SkfKdF_Oh)
    
*   Your two-hour reservation window has expired (once you check in, you have two hours to purchase your ticket)
    
*   You used the wrong zip code when trying to purchase your ticket 
    
*   You’re trying to buy more than 1 ticket at a time 
    
*   You’re trying to purchase a specialty screening ticket (IMAX, 3D, Dolby, 70mm, etc.)\*
    

  

If your card declines for any of the reasons above, please try swiping the card again after you’ve made sure to check in and confirmed that:

  

*   You've checked in successfully
    
*   Your reservation is still valid 
    
*   You submit the zip code associated with your MoviePass account 
    
*   You’re only trying to purchase a single standard 2D movie ticket. 
    

  

If you’re experiencing a different kind of card decline, please reach out to our support team via live chat – we’re here to help walk you through the next steps.  Live chat is available seven days a week from 11:30 am to 10:30 pm Eastern time.

  

  

_\*Please note that Regal RPX and AMC Prime are considered speciality screening or PLF screening._