Your card can decline at the theater for a few reasons: 

• You forgot to check in before swiping your card

• Your two hour reservation window has expired (once you check in, you have two hours to purchase your ticket)

• You used the wrong zip code when trying to purchase your ticket 

• You’re trying to buy more than 1 ticket at a time 

• You’re trying to purchase a specialty screening ticket (IMAX, 3D, Dolby, 70mm, etc.)*

If your card declines for any of the reasons above, please try swiping the card again after you’ve made sure to check in and confirmed that:

• You've checked in successfully

• Your reservation is still valid 

• You submit the zip code associated with your MoviePass account 

• You’re only trying to purchase a single standard 2D movie ticket. 

If you’re experiencing a different kind of card decline, please reach out to our support team via live chat – we’re here to help walk you through next steps.  Live chat is available seven days a week from 11:30am to 11:30pm eastern time.

*Please note that Regal RPX and AMC Prime are considered speciality screening or PLF screening.